Analysis & problem definition

Contextual Inquiry

Analysis & problem definition, Between one and two hours, Collaborative team setting, Group, On-line Classroom activity, Practice-based, Up to 15 / By ticon_team

Contextual Inquiry is a interview method to uncover who users really are and how they work on a day-to-day basis. This creates a empirical basis for the later design.

Journey Map

Amount of people, Analysis & problem definition, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Individual, More than 2 hours, On-line Classroom activity, Practice-based, Self-work by students, Theory-based, Type of activity, Type of class, Up to 15 / By ticon_team

Journey maps combine storytelling and visualisation, allowing the individual/teams to understand and address the customer’s needs. Storytelling and visualisation are essential aspects of a journey map as they are effective in conveying the information in a concise, impactful and memorable way. A journey map creates a shared vision which is critical and is the main aim of creating a journey map.

Five Ws and H

15-25, 25+, Amount of people, Analysis & problem definition, Between half an hour and one hour, Between one and two hours, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Individual, On-line Classroom activity, Self-work by students, Theory-based, Type of activity, Type of class, Up to 15 / By ticon_team

This is a simple but powerful tool for cutting quickly through the outward symptoms of a problem to reveal its underlying causes (WHY), so that you can deal with it once and for all. How to dela with the issue is represented by the H (HOW).

Flashing Lights

Amount of people, Analysis & problem definition, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Half an hour or less, On-line Classroom activity, Practice-based, Type of activity, Type of class, Up to 15 / By ticon_team

The flashing Lights Technique is used to reveal the current mood and ideas of the participants in a group.

Continue the Story

Analysis & problem definition, Between half an hour and one hour, Collaborative team setting, Duration, Engineering areas, Group or individual activity, Individual, On-line Classroom activity, Type of activity, Type of class, Undetermined, Up to 15 / By ticon_team

The “Continue the Story” method sparks the students’ creativity by making them complete a story.

Clarifying Challenge

15-25, 25+, Amount of people, Analysis & problem definition, Collaborative team setting, Duration, Engineering areas, Group, Group or individual activity, Half an hour or less, On-line Classroom activity, Type of activity, Type of class, Undetermined, Up to 15 / By ticon_team

The Clarify the Challenge method is used to reach and document a common understanding about the central topic or challenge.